Refund policy
We have a 14-day return policy, which means you have 14 days AFTER receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oussamakhalyl.brand@gmail.com. Please note that returns will need to be sent to the following address: 263 rue Lecourbe 75015, Paris, France
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oussamakhalyl.brand@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oussamakhalyl.brand@gmail.com
Shipping policy
Shipping policy
Shipping Policy
Welcome to Arijia Treasures! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for important information regarding shipping rates, delivery times, and other relevant details.
Order Processing Time
All orders are processed within [2] to [4] business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped, which will include tracking information.
Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Certain items may have shipping restrictions due to size, weight, or destination.
Shipping Confirmation & Order Tracking
You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within [48] hours.
Damages
Arijia Treasures is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Missing or Lost Packages
If your package is missing or lost, please contact us at oussamakhalyl.brand@gmail.com within [7] days of the estimated delivery date.
We will work with the carrier to locate your package or issue a replacement if deemed appropriate.
Thank you for shopping with Arijia Treasures !